Refund policy

We offer all our customers a 30-day no quibble money-back guarantee on all our products. This does not affect your statutory rights as a consumer.

If you are not satisfied with your item, you can return it for a refund.

If you wish to return a product, please e-mail us to let us know the item is coming back to us.

We would appreciate the following information with all returns.

Order number
Full name and address
Email address
Brief covering letter.

Our contact details:

The Proper Tea Co
Lincolns
Pett Road
Pett
Hastings
East Sussex
TN35 4JG
United Kingdom

You can always contact us for any return question at tea@theproperteaco.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.